We are normally open Monday through Friday, 9:00 a.m. to 5:00 pm (Eastern Standard Time). We close for all major holy days, including Holy Week (from Holy Wednesday through Wednesday of Bright Week) as well as all Great Feasts of the Church.
We encourage all Orthodox Christians to respect these holy days, and to refrain from work if at all possible. For more information consider the wise words of Saint Paisios the Athonite concerning feasts and holidays.
Shipping and Handling Costs
We use real-time U.S. Postal Service (USPS) rates that are based on shipping weight and the destination.
We offer two different discount groups, Church Bookstores and Retail Stores.
For each group two types of discounts apply: normal and limited. A normal discount applies only to most icons. A limited discount is one-half your group discount rate on our XX-Large, Iconostassis and Pocket Sized icons. It also applies to all custom icon mounting and enlargments.
- Church Bookstores: 40% off our icons, 40% off Uncut Mountain Press books, 20% off most other items. A Church Bookstore is defined as one which is clearly established as such: books and icons are kept in stock and on display for sale in a dedicated location, and the store has its own bank account.
- Retail Stores: same as for Church Bookstores except 50% off icons. A Retail Store differs from a Church Bookstore in that it has a separate physical location, regular business hours, a business phone, etc. We offer a deeper discount to offset the additional operating costs of a true retail store.
Please click here to begin your application for one of our discount groups.
Note: Discount group members may not use other promotional discounts such as our "% off" or "Free Shipping" coupons nor do we extend discounts on any of the icons in our custom icon category (Family Icon, Wedding Icon, Custom Icons, etc.). Discount groups are also required to order books in minimum quantities of three.
A SPECIAL NOTE TO CHURCH BOOKSTORES: Church bookstore accounts are limited to placing orders for *resale only* through your church bookstore. Your wholesale account is not to be used for purchasing icons which will be used within the church or your home. Misusing your wholesale account to make purchases like these is prohibited. These types of purchases must be made using your own, personal account. Please do not take advantage of the privileges we allow our church bookstore customers or we will revoke them.
We do not keep your credit card data on file.
All products purchased are fully guaranteed with regard to materials and workmanship. Any problem will be repaired or replaced without charge at any time, by simply contacting us for return authorization.
No returns will be accepted unless there is a return authorization approved in advance of receiving the returns, and the problem is a material or workmanship imperfection from our production outside of the original artwork which is shown clearly in our catalogue or on our web site. There are absolutely no returns on any of our Laminated Prints, XX-Large or Iconostasis sizes. On rare occasions when we do approve a return that is not due to damage or defective workmanship, the customer must pay the return shipping, and a 20% restocking fee will be deducted from the refund.